Returns Policy

At Jizhili Convenience Store, we strive to provide our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we are happy to assist you with a return or exchange, subject to the following conditions:

1. Return Eligibility

• You may return unused and unworn items within 30 days from the date of receipt.
• The item must be in its original condition, including all tags, packaging, and accessories.
• Items that have been damaged, altered, or used in any way are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

• Contact us via email at [email protected] with your order number and details about the product you wish to return.
• Our team will provide you with instructions for returning the item.
• Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

3. Refunds

• Once we receive the returned item and confirm its condition, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

• If you would like to exchange an item for a different size, color, or style, please contact us at [email protected] and we will assist you with the exchange process.
• Exchanges are subject to availability. If the item you want is out of stock, a refund will be issued.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will offer a full refund or send you a replacement, depending on your preference. In this case, we will cover the return shipping costs.

6. Non-Returnable Items

For hygiene reasons, certain items such as personalized products, earrings, or beauty items may not be eligible for return. Please check the product description for any return restrictions before purchasing.

7. Final Sale Items

Items marked as “Final Sale” are non-returnable and non-refundable. These items cannot be exchanged or refunded under any circumstances.

8. Contact Us

If you have any questions regarding our Returns Policy, please do not hesitate to reach out to us at [email protected]. We are here to help and ensure that you have a positive shopping experience with Jizhili Convenience Store.

Thank you for shopping with us!